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workplace stress and the inferior function
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Stress, teamwork, and the MBTI Inferior Function

Thursday, 30th June 2011

A lot of organisations, I'm glad to say, use Myers Briggs as a tool, in varying different ways. Unfortunately, they use it with varying success as well, and I think that the reason for this is related to one of the core foundations of the way we operate at trainingreality

When the application is less successful, it tends to be for a combination of two reasons:

Our approach is rather different, and rather more effective. Instead of taking a broad-brush approach, we work with clients, in advance, to get an idea of which aspects of the model may be the most appropriate, and then, as a programme develops, we flex the content to meet the evolving understanding of the group.

One area that is becoming more and more frequent in its use at the moment is the oft-neglected "inferior function". The Jungian theory behind the inferior function is that this is (a) our least preferred mode of behaviour, (b) therefore our least practiced model of behaviour - we're potentially rubbish at it - and (c) that's the behaviour we demonstrate when we're under stress.

In simple terms, we become stressed when our normal/preferred modes of behaviour are not delivering the results we want, and so we "flip" to the opposite.

A couple of examples:


Someone with a preference profile of INTP has a dominant (most preferred) function of Introverted Thinking. The opposite of this is Extraverted Feeling so, under stress, the INTP, normally relatively quiet, calm and controlled, may erupt in a rare display of emotion - explosive anger or hurt tearfulness. They can often be a pressure-cooker, and the final straw that pushed them over the edge could be a very minor thing.


Someone with a preference profile of ESFJ has a dominant (most preferred) function of Extraverted Feeling. The opposite of this is Introverted Thinking so, under stress, the ESFJ, normally sociable, warm and sympathetic, can become very critical of themselves and others. They then worry, internally, about their negative thoughts.

So what?

Looking at behaviours under stress can be really helpful for both leaders and managers, and for members of a team with themselves and with others. By raising awareness of some of the more common stress behaviours, we can help them be noticed earlier, to be less shocking, and we can identify some simple, immediate actions to help the individual(s) concerned.

Let's say you have an INTP on your team, and (s)he is under stress. One day, perhaps triggered by a minor event, they explode with anger at someone, or perhaps burst out crying. This can, obviously, be rather unsettling for the team as a whole, as well as for the individual.

However, if the team has understood the stress reactions of different people, they will be less shocked - and hopefully not "join in" with the behaviour, and they will be able to respond with much greater understanding. They can also encourage the INTP to have some quiet time, away from other people, so get their thoughts together (getting them back into their preferred mode of operation.

It can, particularly in busy environments, be trickier with those team members with a preference for Extraversion. Unlike those with an Introversion preference, whose inferior function will be extraverted (i.e. really easy to spot!), they will tend to go quiet. This can often be missed for some time, and therefore increase the stress levels of the individual concerned.

If our ESFJ, normally so sociable, drifts into quietness, then this is as much a sign of stress as the explosive INTP. Being alert to this, and being ready with interpersonal support, can head off the potential isolation that this individual would feel.


The key to using Myers Briggs in the workplace, as with any model, is to steer clear of it being an interesting, academic exercise - there are other, more appropriate places for that to take place. It's about the trainer translating, and helping the group to translate whatever theory and model they are using into something that is directly relevant to them, and able to be used, in practice, back in the workplace.

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gravatar Andy Britnell – Frome, Somerset
October 14, 2011 - 10:36
Subject: Sheep dipping vs development

It's the same with Insights Discovery - also based on Jung's psychological types.. Organisations seem to want to just get the badge by sheep dipping their staff into shorter and shorter sessions and hoping something will stick. When asked "How are you going to measure the success of this?" there is often a stunned silence!

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Too often it is a one-off to tick the box which causes more damage in that staff feel that there is no commitment to helping them develop themselves at work. Companies need to realise that they are going to lose their top talent if they don't provide the development they crave.

Reply to Andy Britnell
gravatar Simon Roskrow – North Yorkshire
October 14, 2011 - 11:27
Subject: Re: Sheep dipping vs development

Hi Andy

I couldn't agree more. Training in a "sheep dip" fashion (love the expression!) is worse than pointless - it's actually damaging to the very people that it should be helping, as well as to the organisations who pay for it.

One of the most powerful things we do, as often as possible, is staying in touch with delegates from your courses, via private "client only" micro-sites, video and telephone calls, and follow-up training sessions. Our longest-standing client, who is also one of the most enlightened, always budgets for follow-up and, in most cases, this involves getting the group together again after 3-6 months, reviewing the progress that has been made, and further developing their personal action plans.

It's a tough market out there, and it's easy to offer a quick sheep-dip training course, but we actually undermine what we do, every time we do it.

Thanks again for your comment. Simon.

Reply to Andy Britnell
gravatar SImon – Newcatle
October 14, 2011 - 12:35
Subject: Re: Sheep dipping vs development

'Sheep dipping' - fantastic phrase!

gravatar SImon – Newcatle
October 14, 2011 - 10:11
Subject: Amen

You can probably hear my 'amen' from here!

Quite often, when we do an MBTI session (BTW we pretty much only do Step 2 stuff now) we get told "I've done it before but I can't remember much about it". At that point I roll my eyes... if you can't remember much, how can you have been using it? And if you've not been using it, what was the point of the training!?

For us, it's all about the benefits, not the model, not the process... that said, the model and the process are how one can give people the benefits! :)

A major problem we come across is the people who commission the training demanding that we fit it into (say) an hour. While I can easily explain the (basics) of MBTI in an hour, it's just not possible to embed it into people's behaviours and so on without exercises and tiiimmmeeeeee!

Reply to SImon
gravatar Simon Roskrow – North Yorkshire
October 14, 2011 - 10:27
Subject: Re: Amen

Hi Simon - thanks for your comment.

I too can't even begin to count the number of times I've heard "I've done it before but I can't remember much about it". Unless the trainer helps to deliver real, practical insight into what it means for each and every individual, it's a pointless, theoretical exercise. It also, unfortunately, can give solid, respectable, useful training tools a bad name - simply because of the way they are (mis)used.

On that note, you might be interested in this:

As for the idea of delivering MBTI in an hour - it's akin to someone listening to The Infinite Monkey Cage" and expecting to understand quantum mechanics (well, not quite, but you get the point!).

I'll drop you an e-mail later today - perhaps it's worth meeting up for a chat?

Thanks again, Simon.

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